Refund & Return Policy
Welcome to Gen-Z Shop. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable digital products
- Personal care items that have been opened or used
- Perishable products
- Items marked as final sale
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will work to resolve the problem as quickly as possible.
Exchanges
We only replace items if they are defective or damaged.
Return Shipping
- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
- Shipping charges are non-refundable.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once processing or shipping has begun, orders cannot be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Gen-Z Shop
Email: support@gen-zshop.com
Thank you for shopping with Gen-Z Shop.